Customer Success Manager – Clarus Software (Hybrid - Remote)

Customer Success Manager – Clarus Software (Hybrid - Remote)

About the Role Clarus WMS is modern warehouse management software built for fast‑moving logistics operations. Customer success is at the heart of our growth, and this is our first dedicated Customer Success hire. You’ll be building the CS function from the ground up alongside our COO, using AI‑driven tools and approaches that most teams won’t adopt for years.

You will own the entire customer relationship post go‑live, including health monitoring, retention, renewals, and growth. This is a consultative, commercially driven role with real ownership, shaping how customer success operates at Clarus.

Key Responsibilities

• Own post go‑live customer relationships, running structured reviews and building genuine connections
• Monitor customer health via NPS, surveys, and in‑app feedback
• Identify and convert growth opportunities, building business cases for upgra...