Job Description
Customer Success Manager – Appointwise (Remote)
We're hiring a CSM who knows how to keep customers happy, growing, and sticking around.
Who we are:
Appointwise is an AI appointment-setting platform that's handling over 2 million conversations for 6,500+ businesses globally. Our AI agents convert at roughly double the rate of human setters.
We're solving a real problem: businesses waste money on leads they never follow up with properly. We've built AI that books appointments, handles objections, and improves with every conversation.
We're growing fast, shipping new features every month, and our customers are seeing results that exceed expectations. Now we need someone to make sure every one of them succeeds.
What you'll be doing:
Retention & Expansion
- Own customer retention metrics and reduce churn
- Identify upsell and expansion opportunities within existing accounts
- Proactively monitor usage patterns and i...
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