Customer Success Manager Colombia

Description
The Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform. This role requires product knowledge and industry expertise to serve as a trusted advisor.

Key Responsibilities
WHAT YOU WILL DO

• Lead client onboarding and training to drive product adoption and ensure quick time-to-value.
• Build and maintain relationships with key stakeholders, from end-users to C-level executives.
• Help clients understand their retail planning goals, track progress, and demonstrate ROI through business reviews.
• Monitor usage data to identify risks and opportunities, engage with at-risk accounts, and prevent churn.
• Manage the renewal process and identify upsell or cross-sell opportunities.
• Gather client feedback to collaborate with internal teams and influence the product ...