Customer Success Manager Colombia

The Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform. This role requires product knowledge and industry expertise to serve as a trusted advisor.

Requirements:

• 2–5 years of experience in Customer Success or Project Management within a SaaS company.
• 3-5+ years in retail planning operations, like supply chain, or inventory management, as a planner or allocator is a must.
• Skills include strong communication, problem-solving, project management, and customer-centricity.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Excel, SQL (Mandatory)
• Attention to detail and strong organizational skills.
• English proficiency is a must
• A Bachelor's degree in Industrial Engineering or a related field.
• Location: Preferably in...