Customer Success Manager

Your mission

As a Customer Success Manager, you will act as a trusted advisor throughout the customer journey, driving adoption, customer satisfaction, retention, and long-term success. You will build strong relationships with key stakeholders and proactively ensure customers realize measurable value from their investment in Matrix42

What you will do 

• Build and maintain strong relationships with assigned customers, acting as a trusted advisor throughout their customer journey. 
• Drive customer adoption, engagement, and value realization across our solutions. 
• Develop and execute Customer Success Plans aligned with customer goals and business objectives. 
• Conduct regular business reviews and other value-focused customer engagements. 
• Monitor customer health, identify risks proactively, and implement mitigation plans to maximize customer success and retention. 
• Advocate for customers internally and collaborate closely wi...