Customer Success Manager – Digital and Scale

Challenge?

• Design and manage 1-to-many customer success programs (digital onboarding journeys, email campaigns, webinars, academy). 
• Monitor customer health through usage analytics, satisfaction scores, and engagement KPIs, help us reshape that we identify risk and opportunities.  
• Identify triggers for upsell, cross-sell, and churn risk, and implement playbooks for each scenario. 
• Intervene 1:1 with high-potential or a...