Customer Success Manager, Digital Business

The Customer Success Manager (CSM) for Learning eXperience Platform (LXP) will be responsible for driving adoption, engagement, and retention of enterprise clients and key learner segments. The CSM will act as a trusted advisor to customers, ensuring successful onboarding, sustained usage, and measurable outcomes aligned with business and learning objectives.

This role is critical in improving retention, reducing churn, and identifying upsell opportunities across LXP subscriptions, content partners, CPD programmes, and Career Mentorship offerings.

Key Responsibilities:

1. Customer Onboarding & Implementation

2. Lead end-to-end onboarding for new LXP enterprise clients and strategic accounts

3. Configure LXP for enterprise use (roles, permissions, pathways, dashboards where applicable)
4. Develop and deliver client onboarding plans, training sessions, and playbooks

5. Ensure smooth rollout across HR, L&D, and end users...