Customer Success Manager - Enterprise Accounts

About Lucidya:

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters:

We’re growing at a rapid pace and our priority remains the same: deliver an exceptional customer experience. For this role, you will focus on large enterprise customers, managing complex accounts and multiple stakeholders while driving adoption, retention, and expansion.

Our enterprise clients expect strategic partners...