Customer Success Manager for Cloud and AI Transformation

Elevate your career as a Customer Success Manager specializing in cloud and AI transformations. Drive measurable value and competitive advantage for Canadian independent software vendors (ISVs) on AWS.
In this pivotal role, you will manage a diverse portfolio of ISV accounts. Your focus will be on aligning cloud strategies with business objectives, ensuring seamless migration and adoption of innovative technologies. Engage with senior stakeholders to translate technical solutions into actionable business cases, impacting their success significantly.
Key Responsibilities:
• Own success of ISV customer portfolios across cloud journeys
• Lead alignment sessions to define value realization paths
• Support governance and infrastructure for long-term transitions
• Facilitate AI and cloud solution adoption and strategies
• Track progress and mitigate risks through structured monitoring
Requirements:
• 4+ years in large-scale cloud transformation programs
• Proven...