Customer Success Manager (for US Market, based in LATAM)

About the role:

We are looking for a Customer Success Manager for the US Market BASED IN LATIN AMERICA (Working LATAM office Hours) and who will be working fully remotely, to help implement, educate and train our new and existing clients on all aspects of our SaaS platform and for them to get the most out of the features and tools it contains.

Not only are you helping our clients to use and navigate our platform, But helping them to successfully integrate our platform into their daily processes within their practice/Clinic in a seamless way.

• Provide mentorship and guidance through demonstrable knowledge of the Crisalix platform solutions by acting as a consultant to the client.
• Develop a trusted advisor relationship with clients and a solid technical support for all product needs of the platform throughout the customer journey through e-mail, live chat, Skype, or telephone.
• Encourage refresher training and training on new functionalities...