Customer Success Manager - Foránea

Descripción y detalle de las actividades**_ What You'll Do:_**- **_Staffing Management:_** Manage Virtual Assistants (VAs) and a team of representatives to meet client needs and business objectives.
- **_ Client Relations:_** Act as the Client Relations Manager, ensuring exceptional service and satisfaction.
- **_ Account Growth:_** Develop and implement strategies to grow client accounts and drive revenue growth.
- **_ Cross-Department Coordination:_** Coordinate with marketing, sales, operations teams, and HR for business development initiatives and recruitment.
- **_ Team Development:_** Cultivate a high-performing team by mentoring and coaching staff, fostering a culture of accountability, and promoting continuous development.
- **_ Operational Excellence:_** Oversee compliance with internal policies and external regulations, ensuring precision and effectiveness across all processes.
- **_ Process Optimization_**: Identify and implement process improvemen...