Customer Success Manager - French speaker

Customer Success Manager - French speaker

The Customer Success Manager (CSM) plays a crucial role in supporting clients' adoption and ongoing satisfaction with the Cornerstone OnDemand Talent Management solution. Initially introduced during the implementation process, the CSM becomes the primary point of contact for the client as implementation concludes and the client begins using the solution.

As a CSM for mid-market customers, your main responsibility is to advise clients on product-related inquiries, offering guidance to ensure their successful experience with the Cornerstone solution. Additionally, you act as an internal advocate for the client, driving support and facilitating change when needed to help them achieve their business objectives.

Your role includes providing best practice recommendations, offering expert-level application support, assisting clients in add...