Customer Success Manager – GenAI

Sia Partners
Full-time Mumbai, Maharashtra Business Operations Specialists
Posted:
March 03, 2026
Location:
Mumbai, Maharashtra, India

Job Description

Job description

Sia is expanding its Generative AI initiatives to strengthen its position as a global leader in AI consulting. Our internal platform, AI Factory products, is a proprietary GenAI solution designed to enhance knowledge management, document retrieval, and agent development through advanced Retrieval-Augmented Generation (RAG) capabilities. 


We are looking for motivated professionals to accelerate the adoption of our AI Factory products across the firm. As a Customer Success Manager, you will play a key role in guiding internal teams through onboarding, training, and the design of GenAI-powered agents that improve efficiency and collaboration across the organization. 


Key Responsibilities 


Enablement & Onboarding 


  • Conduct onboarding and training sessions to ensure successful adoption of our AI Factory products.



  • Provide first-level support for functional and technical inquirie...

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    Job Overview

    Job Type: Full-time
    Location: Mumbai, India
    Posted: March 03, 2026
    Deadline: April 12, 2026