Customer Success Manager

We’re on a mission to make pensions simple, accessible, and genuinely engaging — helping everyone save enough to be comfortable later in life.

There’s over a trillion pounds sitting in UK pensions, yet the industry is dominated by outdated products and poor customer experiences. Penfold is changing that. We’re dragging pensions into the modern era with technology that demystifies saving and delivers real value to savers and the businesses that support them.

We’re a focused team of ~50 across London and Tallinn, backed by leading FinTech investors. Today, we manage over £1bn in pension assets for 100,000+ savers and thousands of businesses — and we’re growing fast.

As we scale, we’re strengthening our Customer team with a Client Success Manager focused on retention, growth, and long-term customer advocacy.

The Role

As a Client Success Manager, you’ll own a portfolio of employer accounts, ensuring they achieve meaningful ...