Customer success manager (growth & retention) - hybrid in guadalajara

At Mez Tal, customer relationships go beyond support.

We are looking for someone who genuinely enjoys building relationships, creating impact, and helping customers succeed. This is a proactive customer success role focused on engagement, retention, customer happiness, and long-term growth within existing accounts.

This is not a reactive support position. We are looking for someone who thinks ahead, creates meaningful customer experiences, and proactively drives engagement and success.

We move fast, adapt constantly, and build while doing. The ideal person enjoys ownership, ambiguity, and human connection.

What You Will Do

Build meaningful customer relationships

Become a trusted partner throughout the customer journey Conduct proactive outreach, pulse checks, customer reviews, and strategic follow-ups Build long-term relationships focused on trust, engagement, and success Advocate for customer needs internally

Drive customer succe...