Customer Success Manager

Job Title: Customer Success Manager
Location: Helsinki
Industry Knowledge
Strong understanding of colocation, datacenter services, and related technologies.
Experience in managing enterprise-level customer relationships and delivering complex IT solutions.
Leadership Skills: Proven ability to lead and develop high-performing customer success teams.
Customer-Centric Mindset: Deep commitment to understanding customer needs and delivering exceptional service.
Qualifications
Education: Bachelor's degree in Business, Information Technology, or a related field. An MBA or relevant certifications (e.g., Customer Success Manager (CSM), ITIL) is a plus.
Experience: Minimum of 8-10 years of experience in customer success, account management, or related roles within the IT, telecommunications, or datacenter industry, with at least 5 years in a leadership role.
The Colocation Datacenter Customer Success Manager is responsible for leading the customer success strategy f...