Customer Success Manager

What you'll do

As a Customer Success Manager, you’ll drive customer satisfaction and growth by managing our key accounts. You’ll work closely with industry-leading brands and retailers, ensuring their success while identifying new opportunities. Your role will include:

• Managing and nurturing key accounts from onboarding to success, helping them achieve their goals with Videoly’s service and supporting their daily operations.
• Building and strengthening customer relationships.
• Negotiating contract renewals.
• Identifying and capitalizing on upsell opportunities, both independently and together with the sales team.
• Collaborating with marketing on case studies and customer referrals.
• Advocating for customers within our internal planning and decision-making.
• Supporting the rollout of new product offerings to existing customers and keeping client information and settings up to date in our internal systems...