Job Description
About the Role
Your mission is to ensure that customers are supported, engaged, and maximizing the value of the product. This role requires a deep passion for both technology and people.
As a Customer Success Manager (CSM), you will be responsible for onboarding new customers, guiding them through the product's features and deployment, and maintaining ongoing relationships. Your role will involve proactive monitoring of customer alerts, responding to inquiries, and ensuring customers gain full value from the platform. Regular engagement and assistance in refining customer success processes will be key to your success.
A big component of this role is that our client ideally wants someone with some offensive security experience, whether that be pentesting, vuln management or operational security management. If you have graduated from one of the local academies or internships with noteworthy consultancies, that will also be taken into consideration.
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