Customer Success Manager in Toronto

Join Rippling as a Customer Success Manager in downtown Toronto, where your focus on client satisfaction will drive the adoption of our innovative HR platform. Leverage your expertise to transform businesses’ workflows in payroll and IT.

As a Customer Success Manager at Rippling, you'll play a vital role by managing key accounts and ensuring client satisfaction. With a rich experience in SaaS, you will support clients and help them navigate through Rippling’s comprehensive product suite. Your ability to build strong relationships and solve customer challenges will be crucial in driving long-term success and enhancing user engagement.

Key Responsibilities:
• Own customer relationships and retain a book of business
• Act as a voice of the customer for Canadian client needs
• Encourage adoption of product features and best practices
• Resolve critical customer issues with urgency
• Collaborate with clients to optimize payroll and HR ...