Home / Jobs / Customer Success Manager

Customer Success Manager

RELX
Full-time Indonesia, Indonesia Business Operations Specialists
Posted:
February 25, 2026
Location:
Indonesia, Indonesia, Indonesia

Job Description

About the Role


 

Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios.

The focus is on customer retention, renewal growth and identifying any upsell/cross selling opportunities with the support of trainer, implementation, and consultant functions.

Responsibilities

  • Developing new relationships and being a trusted advisor to clients. Facilitating product development and identify requirements in relation to organizations’ ambition - navigate customer queries with relevant internal stakeholders.
  • Driving customer retention, satisfaction & success. Delivering tailored value stories (value reinforcement) - Demonstrating product/services ROI.
  • Supporting renewals with Sales team by identifying value story, customer needs and advocates for Elsevier...

    • Apply for this Job

    Submit your application for the Customer Success Manager position at RELX.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-time
    Location: Indonesia, Indonesia
    Posted: February 25, 2026
    Deadline: April 06, 2026