Customer Success Manager

The Role
This is a client-focussed position responsible for managing and nurturing a portfolio of smaller and non-SLA clients. Your primary goal will be to keep these clients engaged, informed and retained — while identifying opportunities to cross-sell, upsell and where applicable, convert non-SLA clients into contracted service agreements.
This is not a senior or technical role, but it does require someone who is confident on the phone and in client meetings, organised enough to manage a large number of accounts simultaneously, and commercially aware enough to spot an opportunity when it arises.
You will be the consistent point of contact for clients who might otherwise fall through the cracks — and your job is to make sure they don't.
What You Will Be Doing

Proactively reaching out to and maintaining regular contact with a portfolio of assigned clients

Building trusted relationships across your client base to drive retention and ...