Customer Success Manager

Job Description

Join our Customer Success Team and play a key role in delivering exceptional service to our clients. You'll manage customer interactions, coordinate cross-functional support, and ensure smooth onboarding and issue resolution. If you're organized, customer-focused, and thrive in a dynamic, matrix environment - this is your opportunity to make an impact.

Responsibilities

• Handle daily customer communication and support for accounts without a dedicated Project Manager
• Ensure prompt and professional responses to all customer inquiries
• Coordinate with internal teams (Operations, Quality, etc.) to resolve customer queries
• Notify customers of any deviations or Out of Specification (OOS) results
• Maintain a central repository of key customer information
• Organize and lead customer meetings, technical visits, and presentations
• Support customer audits, representing PMO for assigned ac...