Customer Success Manager

About Giftify
Giftify is a global leader in customizable gift card solutions, partnering with over 400 shopping centers worldwide to improve client engagement, loyalty, and sales. Our mission is to provide seamless integration with payment systems and create outstanding customer experiences.
Role Overview
As a Customer Success Manager (CSM) – UK, you will be the primary point of contact for our clients in the region, ensuring they maximize the value of Giftify's solutions. You will build strong relationships, drive client satisfaction, and identify opportunities for account growth. Reporting to the Head of Client Success, you will play a key role in ensuring long-term client success and retention.
Key Responsibilities
Client Relationship Management: Act as the main point of contact for clients in UK, ensuring high satisfaction and strong engagement.
Customer Adoption & Value Realization: Work proactively to ensure that clients fully understand and gain value from our ...