Customer Success Manager

Job Overview:

You are the face and voice of our Top Priority Customers in matters concerning service delivery, assurance and improvement. We take pride in keeping our customers happy at all times. This is a phenomenal opportunity to become a part of a positive, friendly work culture and let's together make a difference

Work Life:

• Communicate with customers and internal stakeholders to ensure the needs of the customers are met.
• Keep customers informed in a timely fashion - you call them more than they call you.
• Visit your customers. A LOT
• Organise service reviews and improvement meetings with customers, and handle ad-hoc requests that go your way.
• Ensure timely incident management and risk escalation.
• Support customer equipment handling and service delivery.
• Manage vendor contracts and contribute to infrastructure upgrades.

About you:

• Strong knowledge of data centre infrastructur...