Customer Success Manager

We’re looking for a Customer Success Manager to help our growing customer base succeed with our platform. You’ll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You’ll be a proactive problem solver who can enable customers to get the most out of our product—even when they hit bumps in the road.

This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.

What You’ll Do

• Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform.
• Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery.
• Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions.
• Provide traini...