Customer Success Manager

Job Brief

We are seeking a highly motivated and relationship-driven Client Success Manager to join our dynamic team. In this role, you will be the bridge between our company, our clients, and our staff in the Philippines, ensuring that all parties experience seamless operations and mutual success. You will leverage your background in the BPO sector to manage performance, resolve complex queries, and foster a positive, productive environment that promotes long-term client retention and staff satisfaction.

Responsibilities

• Handovers Facilitate seamless transitions and onboarding processes between internal teams and clients.
• Query Support Act as the primary point of contact for resolving complex customer and staff inquiries efficiently.
• Check-ins Conduct regular and structured meetings with both staff and clients to maintain strong communication and relationship alignment.
• Performance Reviews Organise and execute comprehensive st...