Customer Success Manager, Logistics and Freight

# Customer Success Manager, Logistics and FreightAMZ PrepFull TimemidMississauga, Ontario, CAPosted Yesterday## Job DescriptionAbout AMZ PrepAMZ Prep is building the fulfillment infrastructure for omnichannel e-commerce brands. We handle 2-day global fulfillment across Amazon, Shopify, Walmart, TikTok Shop, and beyond — so brands can scale without the logistics headache. We work with some of the fastest-growing e-commerce brands doing $5M–$50M+, and we're growing fast.### What You'll DoCustomer Service Leadership* Own the customer service function for AMZ Prep's freight division* Lead, manage, and develop a team of Dispatch Managers reporting directly to you* Set the standard for how the team communicates, escalates, and resolves issues* Build a customer service culture defined by speed, accountability, and ownershipCustomer Communication & SLA Management* Track and manage day-to-day communication SLAs across all freight customers via Front* Ensure every customer inquiry, update, and e...