Customer Success Manager

Client Success Manager

London, hybrid

£50K+ 20K OTE

We’re hiring for a growing managed IT services provider working with creative sector clients across the UK, including architecture practices, media and entertainment studios, and creative agencies.

This is a portfolio ownership role rather than a traditional support position. You’ll inherit a book of active accounts and take full responsibility for their health, profitability, retention, and growth. The focus is on being a strong commercial and operational owner of your portfolio, not just responding to tickets or chasing upsell.

The role

You’ll own a portfolio of 25 to 30 active client accounts from day one. Your primary responsibility is keeping those accounts healthy and identifying risks early, while also ensuring the core services remain profitable and compliant.

You’ll monit...