Customer Success Manager

Overview

This is a Customer Success Manager role for a growing SaaS business in the financial technology space. The role manages a portfolio of enterprise and mid-market accounts across Europe, with responsibility for renewals/retention as well as growth through upsell and cross-sell opportunities. Location: Hybrid, London.

Base pay range

This range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

What We’re Looking For

• 5+ years’ experience in Customer Success, Account Management or related roles.
• Proven track record managing accounts with significant ARR (c.£400k+).
• SaaS experience essential; exposure to financial SaaS or fintech strongly preferred.
• Confident, proactive, and organised, with the ability to operate in an agile business (not suited to large corporate backgrounds).
• Strong commercial acumen – able to spot,...