Customer Success Manager

SafetyCulture is an Australian‑based, international tech scale‑up that provides SaaS solutions to empower front‑line workers to drive operational excellence and take ownership of their safety and wellbeing.

The SC app, launched in 2012, helps teams worldwide conduct inspections and identify issues quickly. We now have hundreds of thousands of workers across 150+ countries using our platform.

We’re looking for a Tech Touch Customer Success Manager to partner with SMB customers to drive product adoption, stickiness and use‑case expansion throughout the customer lifecycle. You will guide our customers through understanding their business objectives, breaking them down into tactical steps, and continuously prioritising next‑best actions using data and AI insights from our Customer Success tech stack.

As a trusted partner to hundreds of customers, you will up‑skill users on our platform, features and best practices and deliver a level of service that inspires them...