Customer Success Manager

AltScore is hiring a high-performing, owner-minded Customer Success Manager to help scale one of the most critical functions in the company.

This role is for people who care deeply about customers, think critically, love solving hard problems, and want to own outcomes, not just manage accounts. You will work closely with the Head of Customer Success, as well as with Product, Engineering, Delivery, Sales, and Finance, and you'll be trusted with real responsibility from day one.

We're looking for people who are ambitious, sharp, and competitive, people who come to win with their customers.

Responsibilities

• End-to-End Ownership:
  Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals.
• NDR Growth:
  Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies.
• Customer Advo...