Customer Success Manager

QAD

Full-time Mexico City, Mexico City Business Operations Specialists

Posted:

June 01, 2026

Location:

Mexico City, Mexico City, Mexico

Job Description

Job Description
The Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.
What you will do: 
Ability to meet regular renewal and customer satisfaction targets.
Accountable for driving customers to be referenceable
Responsible for “Customer Journey” artifact development, maintenance, and delivery
Responsible for tracking all customer-related interactions and updates in Salesforce
Monitor customer growth and changes in personnel
Increase customers’ utilization of QAD products
Partner with sales executives globally to ensure they are informed about issu...
                

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Job Overview

Job Type: Full-time

Location: Mexico City, Mexico

Posted: June 01, 2026

Deadline: July 11, 2026