Customer Success Manager (m/f/d)

Jedox is a global leader in Enterprise Performance Management (EPM) and a recognized Gartner Magic Quadrant Leader that helps organizations transform planning into connected, data‑driven decision‑making.

Responsibilities

• Provide front‑line guidance and support to all areas of the UK business and contribute to decisions that impact Jedox’s growth.
• Manage onboarding, adoption, health, renewal and expansion of a portfolio of Jedox clients, ensuring high satisfaction and ROI.
• Act as the primary point of contact for customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
• Own a portfolio of enterprise customers, driving retention, adoption and expansion of Jedox solutions through strategic, value‑focused engagement.
• Develop and execute Customer Success Plans aligned with customers’ business objectives, planning processes, and transformation roadmap.
• Lead customer‑...