Customer Success Manager | Mid Enterprise

About the Role

As a Customer Success Manager (CSM), you will drive customer success by overseeing the operational health of existing restaurant accounts and identifying opportunities to expand and grow partnerships.

You will work closely with both internal and external stakeholders—including Account Managers and restaurant partners to understand their goals, support their success, and maximize the value they gain from our solutions. This role is central to building long-term relationships and ensuring customers achieve meaningful business outcomes.

What You’ll Do

• Operational Performance & Growth

  Monitor and follow up on action plans to improve operational metrics. Identify and unlock growth opportunities across both commercial strategy and merchant operations.

• Customer Support & Advocacy

  Proactively identify potential challenges and work cross-functionally to resolve them. Serve as a trusted advocate for custo...