Customer Success Manager – Mid-Market (Spanish Fluency)

Customer Success Manager – Mid-Market (Spanish Fluency)

Toronto

Hey there! We’re ContactMonkey. Our mission? To power measurable employee engagement worldwide. And we’d love for you to join us!

About the job

As a Customer Success Manager, Mid-Market at ContactMonkey, you’ll be responsible for managing a portfolio of mid-market accounts and ensuring their continued success with the platform. Your primary focus will be to onboard, manage, and retain customers, while also supporting expansion across your book of business. This role directly impacts customer satisfaction, adoption, retention, and overall revenue growth at ContactMonkey.

You’ll work closely with Sales, Product, and Support to ensure the customer’s voice is represented across the organization. You’re comfortable uncovering customer needs and identifying growth opportunities, supporting upsell and cross-sell conversations in a way that delivers value to the...