Customer Success Manager

About Axya

Axya is a procurement platform for engineering-to-order manufacturers — aerospace, custom vehicles, precision machinery. We help upper mid-market manufacturers across Canada and the USA run faster, more reliable procurement through workflow-native software and an agentic AI layer that captures what ERPs miss. Customers include MDA Space, Airbus Atlantic, Cascades, Marmen and much more. We are in the process of closing our series A to support the scale of the business and enter a steep growth phase where we need builders to move the work ahead.

The Role

This is a forward-deployed CSM role. You come in with deep domain expertise in manufacturing, supply chain, or procurement — enough to immediately understand how a customer’s operation works, where it breaks down, and what ‘better’ actually looks like for them. You pair that domain knowledge with strong project management, technical fluency, and a genuine change management mindset ...