Customer Success Manager

Customer Success Manager (Google Ads)

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Role Summary

ScalixAI is hiring an
Customer Success Manager

to own the end-to-end success of a portfolio of
Google Ads agency clients

. This role is retention-first: you'll keep clients aligned, confident, and renewing by delivering
measurable value at every touchpoint

—clear performance insights, actionable plans, proactive problem-solving, and timely escalation when fast decisions are needed. You will also help drive growth through
upsells and referrals

earned through consistent outcomes.

Key Responsibilities
1) Client Onboarding & Expectation Setting

• Lead onboarding by understanding the client's business model, goals, target customers, budget, and success criteria.
• Set clear expectations on
  scope, deliverables, timelines, communication rhythm, and responsibilities

(client vs agency).
- Est...