Customer Success Manager - Partners - SMARTLY

A Bit about Smartly, a Datacom Company

We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combined with our awesome support team help businesses pay their people on time, accurately and in line with legislation. As a fast-growing FinTech expanding into adjacent markets, Smartly offers a fast paced, fun work environment with great opportunities for personal and professional development.

What Does the Job Involve?

The Customer Success Manager - Partners is responsible for managing an assigned portfolio of Smartly partners, responsible for growth of referrals, owning retention, adoption, and expansion outcomes across that portfolio. The PSM ensures partners are realising measurable value from Smartly’s platform, proactively identifies risks and opportunities, and builds relationships that drive long-term loyalty a...