Customer Success Manager

This is a full-time, on-site role for a Customer Success Manager based in Petaling Jaya. The Customer Success Manager will be responsible for ensuring customer satisfaction, driving customer retention, and fostering strong customer relationships. The daily tasks will involve addressing client needs, providing outstanding customer service, and collecting feedback to enhance overall customer experience. Additionally, the role requires identifying opportunities to improve processes and collaborating cross-functionally to deliver solutions effectively.

Responsibilities

• Proven skills in Customer Satisfaction, Customer Service, and Customer Retention
• Strong abilities in Relationship Building and maintaining long-term client connections
• Excellent Analytical Skills for assessing client needs and analyzing data for process improvements
• Strong communication and interpersonal skills for effective client and team engagement
• Problem-solving ...