Customer Success Manager

Customer Success Manager

With a rapidly expanding customer base across Europe and the U.S, we're building out our Customer Success team and seeking an experienced CSM to join us. You will drive customer success by ensuring adoption, engagement, and retention. Working closely with customers and internal teams, you'll help build scalable CS processes while delivering top-tier support and project management.

Responsibilities

• Manage kick-off meetings and onboarding of new customers, ensuring smooth adoption.
• Train and interview customers to help them become super users.
• Monitor usage, feedback and proactively resolve issues across a range of user personas.
• Identify expansion opportunities (upsell/cross-sell).
• Communicate customer insights with product & engineering teams.
• Help establish the foundation of the larger CS function.
• Look for ways to work smarter and not harder - including automating tasks.
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