Customer Success Manager

Overview

Are you a proactive relationship-builder who loves to drive growth? We’re looking for an Account Manager who can do more than just manage accounts—we need someone to be the face of our brand, own the client journey, and help us close new deals. You’ll be the bridge between our clients’ needs and our internal success, ensuring everyone is happy, productive, and growing.

What You’ll Be Doing

1. Owning the Client Relationship
   • Be the primary point of contact for your portfolio.
   • Lead client onboarding, conduct monthly business reviews, and keep them updated at the 30/60/90-day marks.
   • Spot opportunities to grow existing accounts (upselling).
2. Driving Sales & Growth
   • Join the Pitch: Jump into live demos and intro calls to help win over new clients.
   • Close the Deal: Partner with the Sales team to push leads through the funnel and handle objections.
   • Lead Recovery: Reach out to lost lead...