Customer Success Manager

Customer Success Manager (Senior Level)

Team Schedule: 7AM - 4pm / 8AM - 5PM / 9AM - 6PM PST

About the Company

The company is a physician-owned organization that bridges the medical and legal systems by connecting attorneys, insurers, HR teams, and agencies with qualified medical experts for evaluations, record reviews, and expert testimony. With a national network of physicians across multiple specialties, the company supports clients in resolving cases efficiently while minimizing administrative complexity.

Position Overview

We are seeking a Senior Customer Success Manager to lead the final stage of the sales journey by ensuring new clients transition seamlessly into active partnerships. This role is responsible for managing onboarding communications, guiding clients through processes and expectations, and delivering a high-touch experience that builds confidence and trust from day one.