Customer Success Manager

Responsibilities

• Build strong relationships with all your customers, from team members to executives. Regularly engage with them to understand their business objectives, goals, decision-making processes, and budgeting cycles. Stay connected as organizational changes occur.
• Collaborate closely with the Customer Organization, including the APAC team, peer CSMs, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value to customers.
• Identify expansion and upselling opportunities, ensuring they align with the customer's strategic goals, and build a strong pipeline to drive future growth.
• Serve as an advocate for your customers, addressing and resolving issues promptly while maintaining high customer satisfaction and review scores.
• Become a subject matter expert on all our offerings, introducing new products and solutions across your entire customer portfolio.
• Drive pipeline creation and close expansion sa...