Customer Success Manager

Startup description:

TrialView is a fast-growing legal tech startup building the next generation of AI-powered tools for litigation,

case preparation, and evidence review. Their platform combines advanced document management, real-time

collaboration, and generative AI to help legal teams work smarter and faster. Founded in 2014 with offices in

Dublin and London, TrialView is currently building a remote team from the Philippines, with 1 hire in their

engineering team and 2 hires in customer success.

Schedule: Full-time position of 40 hours a week, Monday to Friday, Ireland time zone (5 pm to 2 am Manila).

What you'll do:

• Act as the primary point of contact for client communications, providing timely, accurate, and professional responses.
• Assess and prioritize incoming requests based on context and urgency, managing multiple requests across workstreams and escalating when needed.
• Join client video calls to ...