Customer Success Manager

Client Success Manager (CSM)

Job Title & Snapshot

Client Success Manager (Retention & Momentum Owner)

Own 30 clients. Protect retention. Reduce churn from ~10% toward <5%.

About the Company

We serve creators and beginners 45+, helping them grow with short-form content on Instagram, TikTok, and YouTube Shorts.

• 4,000+ clients served
• 100–150 new clients/month
• Each client receives 30–50 researched ideas
• Clients submit videos daily for performance review

This role protects the quality of what goes live.

The Role Overview

Your job is not answering questions.

Your job is:

• Protect retention
• Drive client momentu
• Prevent refunds
• Increase account receivable collection

Responsibilities

• Conduct structured kickoff calls
• Own 30 active clients (target load)
• Proactively prevent churn
• Respond within 24...