Customer Success Manager

Customer Success Manager – South Africa.

This role sits at the intersection of customer strategy, SaaS product adoption, and commercial growth, supporting enterprise and mid‑market clients in maximizing value from an AI‑driven platform. You will act as a trusted advisor to senior stakeholders, helping them translate business goals into measurable outcomes through data‑driven workflows and AI‑powered solutions. The environment is fast‑paced, highly collaborative, and deeply customer‑centric, requiring both strategic thinking and hands‑on execution. You will manage complex, evolving customer programs where clarity often needs to be built from ambiguity. This position blends relationship management, technical problem‑solving, and commercial ownership, with direct impact on renewals and expansion. It is ideal for someone who thrives in dynamic settings and enjoys shaping processes as much as executing them.

Accountabilities

• Own the full customer lif...