Customer Success Manager (Remote)

We are looking for a data-driven Customer Success Manager to lead churn reduction initiatives and strengthen customer retention across our B2B and B2C segments. This role sits within the Customer Experience Team and plays a key role in improving product usability, meaningful customer touchpoints, and overall satisfaction. You will turn customer insights into actionable improvements that directly impact growth and long-term business success.

Responsibilities

• Develop and implement churn reduction strategies based on customer data and behavioral insights
• Identify, track, and report key customer metrics across cross-functional projects
• Improve UX and UI flows to reduce friction and increase retention
• Design and optimize customer journey touchpoints for B2B and B2C users
• Collaborate with Product, Engineering, Sales, and Marketing to align retention strategies
• Propose and run testable experiments to improve usabi...