CUSTOMER SUCCESS MANAGER

Overview

We’re hiring a Customer Success Manager to support and grow a large portfolio of customers through structured, repeatable, and high‑impact programs to join our team. You’ll operate at scale, leveraging automation, data, and proactive outreach to drive adoption, retention, and expansion across many accounts simultaneously. If you thrive in fast‑paced environments, love building systems, and know how to deliver value, this role is for you.

Responsibilities

• Drive engagement through scaled touchpoints rather than manual check‑ins
• Prioritize accounts based on health, risk, and opportunity
• Ensure customers launch successfully and reach early time‑to‑value
• Monitor usage and proactively intervene when accounts stall
• Partner with onboarding to ensure smooth, consistent handoffs
• Design and execute scalable programs such as email sequences, webinars, and in‑app engagement flows
• Build repea...