Customer Success Manager

**About the Role:**

**Grade Level (for internal use):**

10
**The Team:**

You will be part of the EMEA Customer Success team at S&P Global Energy. Part of the wider Customer Experience team at S&P Global Energy, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.

**Responsibilities and Impact:**

+ Role is an individual contributor role, not a team leader role.
+ Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
+ Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
+ Develop an...