Customer Success Manager Role at Arsenault

Join Arsenault as a Customer Success Manager to revolutionize the customer experience for shop owners. This role focuses on implementing effective software strategies and relationship building.
As a Customer Success Manager, your primary goal will be to ensure that clients maximize their utilization of Arsenault's management software. You will foster strong relationships, manage potential churn, and explore upselling options. Effectively resolving customer issues and relaying feedback regarding features will be key to your success in this role.
Key Responsibilities:
• Collaborate with shop teams for better software engagement
• Identify and manage churn risks and opportunities
• Tactfully resolve escalated customer issues
• Maintain a pipeline of potential upsell opportunities
• Advocate for customer requests and needs internally
Requirements:
• 8-24 months experience in the software industry
• Sales experience with demos and closures
• Strong organizat...